Return & Refund Policy

Last Updated: October 20, 2026

At PIP, every product is custom-made to order just for you! Because our items are personalized or produced specifically for each order, all sales are final. We do not accept returns or exchanges for customer ordering errors or changes of mind.

When We'll Make It Right

We take pride in our products and want you to love what you receive! If something goes wrong on our end, we'll make it right by offering a refund or replacement at no additional cost.

Examples of issues that qualify include:

• Printing errors: Incorrect printing, missing design elements, or noticeable print defects caused during production.

• Production mistakes: Incorrect names, spelling, colors, or personalization that do not match your approved proof or submitted order details.

• Wrong items: You receive a product, color, or size different from what you ordered.

• Damaged or defective products: Items that arrive with manufacturing defects or damage.

If you experience any of these issues, please contact us within 7 days of delivery with your order number, a description of the problem, and clear photos showing the issue.

Once we've reviewed and confirmed the problem, we'll work with you to arrange a refund or replacement.

No need to send the original item back! If you receive a replacement, we encourage you to donate the original item rather than throw it away.

What We Cannot Replace or Refund

Because every item is made specifically for your order, we cannot offer replacements, refunds, or exchanges for:

• Ordering the wrong size

• Choosing the wrong color or product

• Incorrect spelling, names, or personalization submitted by the customer

• Errors included in a proof approved by the customer

• Changes of mind after placing an order

• Personal preferences regarding fit, style, or appearance

Sizing Information

We provide size charts on applicable product pages to help you choose the best fit before ordering.

Please review these charts carefully, as sizing can vary between brands and styles. We cannot offer returns, exchanges, refunds, or replacements for items that do not fit as expected when the size received matches the size ordered.

Custom Design Approval

For products requiring design proofs, please carefully review all names, spelling, phone numbers, images, colors, and other details before approving.

Once a proof is approved, production begins based on that approval. PIP is not responsible for errors that were included in an approved proof.

Need Help With Your Order?

We're always happy to help! If you believe there has been a mistake with your order, please reach out to us with your order number and photos of the issue.

We stand behind our work and are committed to making production errors right, whether that means a refund or a replacement.

Thank you for supporting PIP!

This policy does not limit any rights provided by applicable consumer protection laws.